Return Policy

At BullionCollectors™, we want to make sure you are completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we’re here to help make the process as seamless as possible.

30-Day Return Policy

We offer a 30-day return policy on all products purchased from our website. If for any reason you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order.

To initiate a return, please contact our customer support team at contact@bullioncollectors.com with your order number and reason for the return. We will provide you with instructions on how to proceed with the return process.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product you received is damaged or defective, please contact us within 7 days of receiving your order. We will provide you with instructions on how to proceed with the return process.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. We will then initiate a refund to your original method of payment.

Refunds may take up to 10 business days to process, depending on your payment provider’s policies. We will notify you via email once your refund has been processed.

Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the item is damaged or defective.

Contact Us

If you have any questions about our return policy, please don’t hesitate to contact our customer support team at contact@bullioncollectors.com. We’re here to help!